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Training
Training is a critical component for any successful communication
organization. At StratiCall, we take training very seriously.
Each agent undergoes a rigorous three-week foundational training
program prior to being considered for any client representation
or customer-specific training.
And though every agent on staff has had a minimum of ten years
of English education in school, and the Philippines is the third
largest English-speaking country in the world, all agents are
required to complete "Pronunciation in American English"
and "Business Idioms" courses as offered by AmEnglish.com
- a recognized leader in this type of pronunciation training.
StratiCall has also partnered with Telephone Doctor for providing
customer service training. The program is self-paced and allows
each agent to complete sections at their own speed via interactive
computer screens. The program is also completed by listening
to various modules. The audio portion of this program is just
another way we reinforce the American dialect with our agents.
High level training, designed in-house, is also offered in our
Contact Resource Management (CRM) software, which teaches agents
to expertly move around the screens and data input modules of
our customized software and computer systems.
As we prepare for a client program, our agents are required
to complete additional project-specific training. A written
test is always given at the end of each training session. After
obtaining a passing grade on the written test, an agent can
then move on to the role play and certification section of the
training. Only when all of the above training sections have
been successfully completed will an agent be put on the phone
to represent our clients.
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