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e-Services Capabilities
StratiCall is able to offer eServices in conjunction with more
traditional inbound/outbound call center services. With eServices,
sales, marketing and customer service and support inquiries
that arrive via email, web chat or through the internet can
be quickly handled and efficiently documented in real time.
e-Services Functionality Includes:
- Email response management
- Web click-to-chat and page push
- Skills-based and condition-based routing for email and
web contacts
- Network load balancing
- Automatic escalation
- Synchronized screen pop
- Dynamic agent scripting with conditional branching
- Standard response library
- Optional CRM or database integration
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