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Call Center Capabilities
StratiCall is able to offer sophisticated routing and queuing
functionality, pre-integrated with our agent services and priced
to meet the needs of mid-to-large enterprises and government
agencies. In addition to our internal agent staff, we are also
able to support existing client agents, remote agents, and multi-site
contact centers.
Call Center Functionality Includes:
- Intelligent queuing with music on hold and voice message
routing
- Customizable routing strategies, including skills-based,
conditional, and network load balancing
- IVR prompts
- Cost-effective VoIP call delivery over the public network
or, optionally, a dedicated data circuit
- Remote agent support
- IP phone with hold, transfer, conference, and outbound
direct-dial features
- Optional call monitoring and call recording
- CTI
- Automated outbound dialing
- Advanced IVR database access for self-service and data-directed
call routing
- Synchronized screen pop
- Agent softphone with full telephone feature control,
including transfer and conference with shared data screens
- Dynamic agent scripting with conditional branching
- FCC/FTC-compliant outbound campaign management, including:
- Multiple calling campaigns and agent assignments
- Customizable list management
- Import feature for list creation
- Outbound screen pop
- CRM integration
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