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Technology
State of the Art Infrastructure
StratiCall provides outsourced call center agent services in
partnership with state of the art technology from EchoPass Corporation.
The Echopass EchoSystem™ service integration platform ensures
that all customer contact and data communications are captured,
managed and reported in the most reliable, secure, feature rich
environment available in today's ever evolving information age.
The EchoSystem allows StratiCall to incorporate carrier and
network services, CRM software integration, call routing, monitoring
and recording, advanced reporting and other customizations clients
may require. This end-to-end solution allows advanced call center
services to be provided by our agents in
a manner that creates a total, customizable, flexible and fully
managed
solution under the control and direction of StratiCall clients.
On-Demand, Always On, Guaranteed, End
to End
StratiCall, utilizing the EchoSystem, delivers an impressive
value proposition:
- On Demand-Easy and quick scalability up or down, with
features that can be added whenever needed;
- Always On-Round-the-clock service and support availability;
- Guaranteed-The entire platform is guaranteed to as to
service, availability, customer support, performance and
reliability; and
- End-to-End-A complete managed technology service incorporating
traditional landline or VoIP calling, computer telephony
integration, automatic call distribution, work force integration,
interactive voice response and other customer-specific integrations.
The Echopass Echosystem
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