Executive Team
John Chess, President and CEO
Mr. Chess has over 20 years' experience in the outsourcing of
a multitude of technical services. He was one of three founders
of UXComm which provided a suite of management software to the
embedded processor marketplace. Chess was a co-founder of Cosine
Communications, a company that pioneered its concept of an IP
service delivery platform to the telecom industry. Cosine raised
$187.5 million in five financing rounds and then completed an
IPO in September of 2000 raising over $240 million (NASDQ: COSN).
Chess also founded Apex Data, a company that led the industry
in the development of wireless modems for notebook computers.
Apex modems were sold as an OEM product under the ThinkPad proven
label by IBM and as outsourced, private label products such
as Noteworthy modems by Toshiba. Apex Data merged with Smart
Modular Technologies, then shortly after the merger completed
a public offering, eventually merging with Solectron Corporation,
one of the leading electronics outsource manufacturers in the
world (NYSE: SLR). Chess also held several key positions at
Piiceon including general manager and vice president of the
outsourced memory and modem division, and after leading the
company through a substantial growth period, helped complete
a merger with Dynatech (NASDAQ: DYTC). He also sits on several
boards.
Jeff Williams, Executive Vice President
- Operations
Mr. Williams brings a significant international IT operational
background to StratiCall. He was Director of Worldwide IT Operations
while at Apex Data, which later merged with Smart Modular Technologies
and became a public company manufacturing specialized memory
and communications products. During his seven-year tenure he
oversaw the development of an international IT infrastructure
that existed between corporate headquarters in Fremont, California
and manufacturing facilities in Puerto Rico, Malaysia and Scotland,
overseeing network and Telco operations for over 1,800 employees
in all four facilities. His responsibilities included the design
and implementation of the entire infrastructure including ground
zero buildup of each remote site and support of Windows, Novell,
Citrix and Lotus Notes software, utilizing IBM, Cisco, Bay Networks,
Compaq, and Hewlett Packard Hardware platforms.
Mr. Williams began his career in the technical support arena,
initially building and managing an IT support call center
staffed with 146 technical specialists. He has also held positions
such as Manager Implementation Services, Director of Customer
Support and MIS Manager for a variety of companies such as
Everex Computer Systems and Navisite.
Marianne Edinger, Vice President
of Client Services
Ms. Edinger has been involved in the outsourced call center
industry since 1990. During this time, she has worked for
some of the industry leaders in the field. Ms. Edinger has
worked in both the Operations Management and Client Services
side of the business at companies such as Telerx Marketing,
ICT Group and Alliance Marketing Services Group. She has been
responsible for managing all aspects of leading inbound and
outbound communication centers. Ms. Edinger has also managed
projects for a wide variety of Fortune 500 companies, including
those that provide consumer goods, telecommunications, utilities,
publishing, education, Internet services, medical device companies
and advertising agencies as the head of Client Services. The
programs she has managed have ranged from product support,
new customer acquisition, consumer affairs, outbound detailing,
appointment setting, business to business and business to
consumer sales and fulfillment. Over the years she has been
responsible for implementing new business by gathering client
information and transferring that knowledge to her co-workers
so they can build an appropriate application to meet clients'
needs. She has also designed and implemented many training
courses for frontline team members, both on client-specific
and industry-specific topics. Ms. Edinger has been a member
of the Society of Consumer Affairs Professionals (SOCAP) since
1993 and was on the board of the Greater Philadelphia chapter
from 2000 until 2005.
Hal Reiland, Secretary and General
Counsel
Mr. Reiland is a Silicon Valley attorney formerly with the
San Jose, California office of Tarkington, O'Conner and O'Neil
and a partner in the high-tech law firm of Reiland & Reiland.
Mr. Reiland has been instrumental in numerous start-up companies
and has provided legal and strategic business advice from
organization, financing, operations and the execution of exit
strategies for his clients. Mr. Reiland's clients include
domestic and multinational organizations. As a co-founder,
Mr. Reiland provides legal and business advice. Mr. Reiland
holds a B.B.A. from the University of Texas, in Austin, Texas
and a J.D. from Santa Clara University, School of Law in Santa
Clara, California.
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